Welcome to fezibo.com. This Terms & Conditions (“Agreement” or “Terms”) is a contract between you and Youniverse Innovation Inc.(collectively, “FEZiBO” “we”, “us” or “our”), governing your use of our website at fezibo.com (the “Site”), or any other websites, pages, features, or content owned and operated by us that hyperlink to this Agreement (collectively, including the Site and the “Services”). Please note that all payments on the fezibo.com website are processed by Youniverse Innovation Inc., a U.S. corporation.
We may change these terms and conditions at any time as deemed necessary. We therefore request you to check these terms and conditions each time you access this website.
Copyright And Trademarks
All content, information, designs, layouts, logos, trademarks, and other intellectual property contained on this website are protected by copyrights, trademarks, and other intellectual property rights held by us or by other parties that have granted us the license to make use of them. All persons accessing this website agree to make use of its content in a manner that does not infringe on such rights.
Payment Methods
We accept multiple methods of payment as listed below. No matter what method you choose, we guarantee that every transaction you make on our site will be well secured. All prices are listed in U.S. Dollars. All prices, models and material specifications are subject to change or withdrawal by Seller without notice.
PayPal - We are pleased to accept payment through PayPal, the trusted leader in online payments. PayPal enables buyers and businesses to send and receive money online, safely and securely. PayPal provides industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.
Affirm - With Affirm, you can pay over time at our website. Payment options through Affirm are subject to eligibility, may not be available in all states, and are provided by these lending partners: affirm.com/lenders. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license.
Credit Cards - We currently accept Visa, MasterCard, American Express, Discover and Diners Club cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
Shop Pay - Powered by Shopify, Shop Pay makes checking out faster by securely saving your shipping and payment details.
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Shop Pay
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Shop Pay Installments, rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.
Wallets - We accept digital payments to enhance your shopping experience on mobile.
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Apple Pay
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Google Pay
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Mate Pay
Link Sites
We make no guarantee whatsoever regarding the content of the websites that are linked from this website or the websites of others containing links to this website (collectively the “Linked Sites”) as other parties are responsible for the operation of the Linked Sites. Moreover, when making use of the Linked Sites, it is necessary for you to agree with and abide by the terms and conditions of usage of those sites.
Links from Other Websites
When providing a link to this website from other websites, please obtain permission from us in advance. For those wishing to provide such a link to this website from other websites, please send us a request form. In addition, when providing such links, the link should access the home page of this website (URL http://www.fezibo.com/) and state clearly that this URL is a link to this website.
Order Acceptance Policy
Your receipt of an electronic or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
Order Cancellation
If you want to cancel your order, you need to inform us of your decision to cancel it. Please follow our cancellation procedure below:
CANCELING AN UNSORTED ORDER
If your order has not been shipped, please contact us via service@fezibo.com with the canceling reason attached. We will reply to you within 24 hours. Then we will issue a full refund once the order is canceled successfully.
CANCELING AN ORDER IN TRANSIT
If your order has been shipped, and you still want to cancel it, please contact us at service@fezibo.com.
Shipping Address Modification
Because we aim to fulfill orders as quickly as possible, after 18 p.m. PST each day, we cannot change the shipping address or other details on your order. You are welcome to return the item to us in accordance with our Return Policy.
Sales Tax
Sales tax will be charged on most of the orders shipped to destinations within the US.
The sales tax rate depends on your zip code on the shipping address. For additional details on sales tax rates and to see what rate applies to you, please visit this
website. Please note that many factors can change between the time you place an order and the time of payment, which could affect the calculation of sales taxes. The amount appearing on your order as estimated tax may differ from the sales taxes ultimately charged.
Warranty
Privacy
Shipping Policy
Return Policy
We want you to be completely satisfied with your FEZiBO purchase, and we strive to provide expert guidance to help you choose the best possible products for your needs. We also understand that sometimes a product just doesn’t quite fit. That is why we make returns easy.
Please send us an email with your return request along with the order number included. Also, please let us know the reason for your return. We will issue a Return Merchandise Authorization (RMA) number.
GENERAL INFORMATION FOR ALL RETURNS
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All items must be returned in their original factory packaging and in a new condition, which must be unassembled and repackaged as they were originally received. Items not returned in this condition may be subject to additional fees.
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A Return Merchandise Authorization (RMA) number is required for all returns.
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Returns are processed and credited within 7 to 10 days of receipt.
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Returned items are subject to inspection prior to issuing a refund.
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You’ll be responsible for shipping the products to the return address provided with the RMA number.
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We strongly suggest using a traceable and insurable shipping method when making your return. We are not responsible for returns lost or damaged in transit.
*Note: We do not accept returns on bulk orders (with 5 or more items). It is thus recommended to order one sample (free shipping & easy return) to test before placing a large order.
60-DAY MONEY-BACK POLICY
You are eligible to return any item within 60 days of receipt with the 60-Day Money Back Policy that applies to the continental United States. Items MUST be returned in their original packaging, unopened and unassembled in order to qualify for a product refund.
About the Return Shipping Fee
Who will be charged the return shipping fees?
A. FEZIBO will cover the return shipping fees if:
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Your item has a manufacturing defect in its materials or workmanship.
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Your item has been damaged in transit.
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You received the wrong item.
We may ask for photographic or video evidence for our records.
B. Customers need to cover the return shipping fees if:
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You don't like the item after receipt of it.
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You no longer need the item after receipt of it.
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Your order was misplaced due to incorrect information provided by the customer (e.g. Incorrect address, product size, color, and style).
How much is the return shipping fee
If your situation is suitable for situation B, you are responsible for 15% of your order amount restocking fee, which includes the Return Label / actual express delivery fee/storage fee / re-listing fee/destruction fee. The restocking fee will be deducted from your refund.
Governing Laws
Compliance with any federal, state, provincial or local laws, regulations and directives (“Laws”) relating to the installation, operation or use of Products or Services is the sole responsibility of the Buyer. In addition, Buyer shall comply with all applicable laws, rules, regulations and orders related to anti-bribery or anti-corruption legislation (including without limitation the U.S. Foreign Corrupt Practices Act of 1977 and all national, state, provincial or territorial anti-bribery and anticorruption statutes) and, as such, will make no offer, payment or gift, will not promise to pay or give, and will not authorize, directly or indirectly, the promise or payment of, any money or anything of value to any government official, any political party or its officials, or any person while knowing or having reason to know that all or a portion of such money or item of value will be offered, given or promised for the purpose of influencing any decision or act to assist Seller or Buyer or otherwise obtaining any improper advantage or benefit. The Agreement is governed by the laws of the State where Seller’s principal office is located, without giving effect to its conflict of laws rules, and the parties consent to the exclusive jurisdiction and venue of the federal and state courts located in such State. The application of the United Nations Convention on Contracts for the International Sale of Goods does not apply. The use of our website and the product purchase contracts through said website shall be governed by the law of Nevada.
Dispute Resolution
You and FEZiBO agree that any dispute, claim, or controversy between you and FEZiBO arising in connection with or relating in any way to these Agreements or to your relationship with FEZiBO as a user of the Service (whether based on contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether the claims arise during or after the termination of the Agreements) will be determined by mandatory binding individual (not class) arbitration. You and FEZiBO further agree that the arbitrator shall have the exclusive power to rule on his or her own jurisdiction, including any objections with respect to the existence, scope or validity of the Arbitration Agreement or to the arbitrability of any claim or counterclaim. Arbitration is more informal than a lawsuit in court. THERE IS NO JUDGE OR JURY IN ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. There may be more limited discovery than in court. The arbitrator must follow this agreement and can award the same damages and relief as a court (including attorney fees), except that the arbitrator may not award any relief, including declaratory or injunctive relief, benefiting anyone but the parties to the arbitration. This arbitration provision will survive termination of the Agreements.
Notices
All notices or demands to or upon us shall be effective if in writing and shall be duly made when sent to us in the following manner:
YOUNIVERSE INNOVATION INC
401 Ryland St Ste 200-A, Reno, Nevada, 89502
United States
All notices or demands to or upon us shall be effective if either delivered personally, sent by courier, certified mail, by facsimile or email to the last-known correspondence, fax or email address provided by us by posting such notice that is publicly accessible without charge.
User-Generated Content
FEZiBO users may post, upload, and/or contribute (“post”) content to the Products(which may include, for example, pictures, text, messages, information, and/or other types of content) (“User Content”). For the avoidance of doubt, “User Content” includes any such content posted to the FEZiBO Blog as well as any other part of the FEZiBO Service.
You promise that, with respect to any User Content you post on FEZiBO, (1) you have the right to post such User Content, and (2) such User Content, or its use by FEZiBO as contemplated by the Agreements, does not violate the Agreements, applicable law, or intellectual property (including without limitation copyright), publicity, personality, or other rights of others or imply any affiliation with or endorsement of you or your User Content by FEZiBO or any artist, band, label, entity or individual without express written consent from such individual or entity.
FEZiBO may, but has no obligation to, monitor, review, or edit User Content. In all cases, FEZiBO reserves the right to remove or disable access to any User Content for any or no reason, including but not limited to, User Content that, in FEZiBO’s sole discretion, violates the Agreements. FEZiBO may take these actions without prior notification to you or any third party. Removal or disabling of access to User Content shall be at our sole discretion, and we do not promise to remove or disable access to any specific User Content.
You are solely responsible for all User Content that you post. FEZiBO is not responsible for User Content nor does it endorse any opinion contained in any User Content. YOU AGREE THAT IF ANYONE BRINGS A CLAIM AGAINST FEZIBO RELATED TO USER CONTENT THAT YOU POST, THEN, TO THE EXTENT PERMISSIBLE UNDER LOCAL LAW, YOU WILL INDEMNIFY AND HOLD FEZIBO HARMLESS FROM AND AGAINST ALL DAMAGES, LOSSES, AND EXPENSES OF ANY KIND (INCLUDING REASONABLE ATTORNEY FEES AND COSTS) ARISING OUT OF SUCH CLAIM.
Customer Service
United States:
Phone Number: +1 702-620-5156
Pre-sale Consulting: pre_sale@fezibo.com
